About the job
Rendeavour is an urban land developer with a total land bank in excess of 12,000 ha across Nigeria, Kenya, Ghana, Zambia and the DRC. Rendeavour is developing city-scale mixed-use sites.
Appolonia, a partnership between Rendeavour, Africa's leading urban land developer and local communities, is a fully master-planned, mixed-use and mixed-income urban development in the Greater Accra Metropolitan.
Appolonia aims to strengthen its core team by hiring a talented, experienced Customer Service Associate to support Utilities, CM & DCC.
- Acting as the key communication interface between the Appolonia City DCC, City Management, Utilities and the various internal and external DCC clients.
- Tracking Appolonia City DCC, City Management and Utilities customer experiences across online and offline channels, devices and touchpoints.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries promptly and effectively, via phone and email in line with Rendeavour and DCC, City Management, Utilities' response timelines.
- Analyzing customer feedback on service ranges as well as preparing reports.
- Documenting DCC, City Management, Utilities processes, logging technical issues, and customer compliments and complaints.
- Support in developing DCC, City Management, Utilities programs to train customers on Appolonia City processes.
- Evaluation of the workstreams systems, and processes and recommending enhancements
- Attend appropriate site meetings and resident involvement meetings.
Requirements
- Bachelor's degree preferably with at least 3 years' customer service experience in Construction Management, Power, Water or Telkom services
- Well-developed communication, customer support and analytical skills
- High customer and service orientation
- Experienced in document control, filing and clerical skills
- Exceptional problem-solving and interpersonal skills and a client-centred approach
- Great organizational, reporting and time management abilities
- Extensive experience in gathering and interpreting customer experience information
- Excellent Communication skills and professionalism
- Proficiency in Microsoft Office Suite, including Outlook, MS Projects and other organizational tools
- Excellent multitasking while maintaining utmost accuracy
Salary
Competitive
Monthly based
Location
Gitothua ward, Kiambu, Kenya
Job Overview
Location
Gitothua ward, Kiambu, Kenya