We are looking for passionate and highly professional Customer Support Representatives that would be interested in a Work From Home Setup.
Job Description:
- Exposure in Voice Account - Inbound and Outbound
- Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives
- Track, monitor and resolve customer requests
- Provide superior customer service by being proactive in meeting customer needs
- Transactions can be related to billing and collections support, client inquiries
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Other tasks as assigned
Job Qualifications:
- BPO experience is an advantage
- Preferably 1 year Experienced Employees specializing in Customer Service or equivalent is a plus but not required
- Night Shift
- Owns a laptop with at least core i5 processor
- Has an internet connection at home with a speed of at least 25mbps
- WFH set up training for 2-3 weeks
Salary
Competitive
Monthly based
Location
Pottuvil, Eastern Province, Sri Lanka
Job Overview
Location
Pottuvil, Eastern Province, Sri Lanka