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Skills & Competence (Knowledge/Skills/Abilities

  • Possess knowledge in ticketing functions - reservations, issuing, modification, refunds, etc.
  • Knowledge of the KIU PSS.
  • Excellent selling skills
  • Detail - oriented, highly organized, proactive, and self - motivated; able to work and meet deadlines under minimal supervision.
  • Ability to deal with customers and overcome objections.
  • Good interpersonal and communication skills.
  • A good listener and able to project a calm, steady demeanor in all interactions.


Qualifications & Experience 

  • 1st degree from a recognized University.
  • Fluency in French (Spoken and written) - MANDATORY
  • Numerical competence.
  • Excellent verbal and written communication.
  • Computer literate.
  • Legal right to work in Ghana.
  • Experience in the Airline Industry is an advantage.

 

Key Tasks

  • Answers phones from customers professionally and respond to customer inquiries and complaints.
  • Ensure all tickets are issued correctly and according to AWA regulations.
  • Handle all customer - related issues to the satisfaction of all potential passengers and existing passengers.
  • Ensure customer turn - around time does not exceed 240 seconds.
  • Record details of comments, inquiries, complaints, and actions taken.
  • Provide prompt response to all email enquiries and customer complaints.
  • Provide a front - line point of presence for passenger enquiries.
  • Interact with customers on our social media handles.
  • Reconcile payments with ticket sales.
  • Perform outbound calls to inform customers of flight disruptions.
  • Perform other duties assigned.

Salary

Competitive

Monthly based

Location

Accra, Greater Accra Region, Ghana

Job Overview
Job Posted:
3 hours ago
Job Expire:
4w 2d
Job Type
Full Time
Job Role
Education
Bachelor Degree
Experience
2- 3 Years
Slots...
1

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Location

Accra, Greater Accra Region, Ghana