Skills & Competence (Knowledge/Skills/Abilities
- Possess knowledge in ticketing functions - reservations, issuing, modification, refunds, etc.
- Knowledge of the KIU PSS.
- Excellent selling skills
- Detail - oriented, highly organized, proactive, and self - motivated; able to work and meet deadlines under minimal supervision.
- Ability to deal with customers and overcome objections.
- Good interpersonal and communication skills.
- A good listener and able to project a calm, steady demeanor in all interactions.
Qualifications & Experience
- 1st degree from a recognized University.
- Fluency in French (Spoken and written) - MANDATORY
- Numerical competence.
- Excellent verbal and written communication.
- Computer literate.
- Legal right to work in Ghana.
- Experience in the Airline Industry is an advantage.
Key Tasks
- Answers phones from customers professionally and respond to customer inquiries and complaints.
- Ensure all tickets are issued correctly and according to AWA regulations.
- Handle all customer - related issues to the satisfaction of all potential passengers and existing passengers.
- Ensure customer turn - around time does not exceed 240 seconds.
- Record details of comments, inquiries, complaints, and actions taken.
- Provide prompt response to all email enquiries and customer complaints.
- Provide a front - line point of presence for passenger enquiries.
- Interact with customers on our social media handles.
- Reconcile payments with ticket sales.
- Perform outbound calls to inform customers of flight disruptions.
- Perform other duties assigned.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana