What you will do
- Manage large numbers of inbound and outbound calls in a timely manner.
- Respond appropriately to customers’ emails.
- Validate customer data and documents and other KYC requirements for decision making.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, investigate and provide relevant solutions.
- Seize opportunities to upsell the company’s product when they arise.
- Build sustainable relationships and engage customers by going the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Guide customers through troubleshooting and using products or services.
- Collaborate with other Team members to improve customer service.
- Diligently perform other official tasks assigned to you.
Who you are
- Bachelor’s Degree/HND qualification.
- Proficiency in MS Office Applications; ability to use excel in generating reports is a plus.
- Strong written and verbal communication.
- Great active listening skills.
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Ability to work in a fast-paced environment.
- Unquestionable integrity in handling sensitive and confidential information.
- Experience working with a helpdesk management tool (Zendesk, Freshdesk, etc.) will be an added advantage.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana