NATIONAL SERVICE OPPORTUNITY

JOB PURPOSE

The National Service role is a development position in which the incumbent delivers on predefined work objectives while gaining structured work experience in the business area. During the period of engagement, the incumbent will perform varied tasks that add value to the business area and build foundational professional skills.

KEY RESPONSIBILITIES

The incumbent will perform a range of tasks across different functional areas, which may include but are not limited to:

RESEARCH & ANALYSIS

• Conduct research on market trends, customer behaviour, and competitive landscapes.
• Gather, compile, and analyse data to support business decision-making.
• Prepare reports and presentations summarising findings and recommendations.

ADMINISTRATION & PROCESS

• Provide general administrative support including filing, scheduling, and document management.
• Assist in the development and improvement of internal processes and workflows.
• Maintain accurate records and databases to support operational efficiency.

PROJECT WORK

• Support the planning and execution of departmental projects and initiatives.
• Collaborate with team members to achieve project milestones and deliverables.
• Monitor project progress and report on key metrics to supervisors.

SALES & CUSTOMER SUPPORT (where applicable)

• Assist with customer enquiries and provide timely, professional responses.
• Support sales teams with lead generation, follow-ups, and client relationship management.
• Contribute to customer engagement and retention strategies.

ADDITIONAL DUTIES

• Perform other duties as assigned by supervisors to support business objectives.
• Participate in training, mentorship, and professional development opportunities.

REQUIRED JOB SPECIFICATION

EDUCATIONAL QUALIFICATION

• Bachelor's Degree from a recognised tertiary institution (any discipline).
• Academic qualifications in Business, Finance, Economics, Marketing, or related fields may be an advantage.

ELIGIBILITY

• Must be eligible for National Service Scheme (NSS) posting for the current service year.
• Must provide valid NSS documentation upon appointment.

SKILLS & COMPETENCIES

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Strong organisational skills with attention to detail.
• Ability to work independently and collaboratively within a team.
• Proactive, eager to learn, and adaptable to different tasks and environments.
• Customer-focused mindset with strong interpersonal skills.

OTHERS

• Must be based in or willing to relocate to Accra, Ghana.
• A positive attitude and commitment to professional growth are essential.