HUMAN RESOURCE OFFICER

About Ghana Union Assurance Ltd

Ghana Union Assurance Ltd (GUA) is a leading insurance company committed to delivering innovative insurance solutions and exceptional customer service. As part of our continued growth and commitment to building a high-performing workforce, we are seeking a dedicated, proactive, and experienced Human Resource Officer to join our team.

The successful candidate will play a key role in supporting day-to-day HR operations while contributing to the development and implementation of strategic human resource initiatives that promote employee engagement, performance, compliance, and organizational effectiveness.

Candidates with prior experience in the insurance industry are strongly encouraged to apply.

Position Summary

The Human Resource Officer will support the effective delivery of HR functions, including recruitment, onboarding, employee relations, performance management, training and development, policy implementation, HR administration, and compliance.

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The ideal candidate should possess strong interpersonal skills, a sound understanding of Ghanaian labour laws, and the ability to manage multiple HR activities while maintaining confidentiality and professionalism.

Key Responsibilities

HR Administration & Employee Records Management

• Maintain accurate and up-to-date employee records and personnel files.
• Ensure proper documentation and filing of HR-related records.
• Manage employee data and HR information systems.
• Prepare HR reports, employee statistics, and workforce data as required.
• Ensure confidentiality and security of employee information.

Recruitment, Selection & Onboarding

• Support recruitment activities including job postings, candidate sourcing, screening, and interview coordination.
• Assist hiring managers throughout the recruitment and selection process.
• Conduct employee onboarding and orientation programs for new hires.
• Facilitate employee exits and offboarding processes.
• Ensure a smooth and positive employee onboarding experience.

Employee Relations & Workplace Engagement

• Support employee relations initiatives and foster a positive workplace culture.
• Assist in addressing employee concerns, grievances, and workplace conflicts.
• Provide guidance on HR policies and procedures.
• Promote employee engagement, morale, and retention initiatives.
• Coordinate employee welfare programs and staff engagement activities.

Leave, Attendance & Workforce Administration

Payroll management

• Administer employee leave records and attendance management systems.
• Monitor absenteeism, leave balances, and employee attendance trends.
• Ensure compliance with leave policies and approval procedures.
• Prepare attendance reports to support payroll administration.

Policy Development & Compliance

• Support the review, development, and implementation of HR policies and procedures.
• Ensure compliance with Ghana Labour Laws and company regulations.
• Assist with HR audits and compliance reviews.
• Support the implementation of workplace policies and employee handbook provisions.
• Promote adherence to organizational values and ethical standards.

Performance Management

• Support the implementation of performance appraisal systems and processes.
• Coordinate employee performance review cycles.
• Assist managers with performance improvement plans where necessary.
• Support succession planning and talent management initiatives.
• Monitor and track employee performance metrics.

Learning & Development

• Identify training and development needs across departments.
• Coordinate employee training programs, workshops, and learning initiatives.
• Monitor training effectiveness and maintain training records.
• Support career development and professional growth initiatives.
• Organize mandatory compliance and regulatory training programs.

Internal Communication & Organizational Support

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• Assist in developing and implementing internal communication initiatives.
• Coordinate staff meetings, HR events, and employee engagement activities.
• Prepare HR communications, announcements, and notices.
• Support organizational change management initiatives.

Qualifications & Experience

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Educational Requirements

• Bachelor’s Degree in:
  • Human Resource Management
  • Business Administration
  • Public Administration
  • Organizational Development
  • Psychology
  • Or a related discipline

Professional Certification (Advantage)

Professional HR certifications will be highly advantageous, including:

• CIHRM (Chartered Institute of Human Resource Management – Ghana)
• SHRM (Society for Human Resource Management)
• CIPD (Chartered Institute of Personnel and Development)
• HRCI Certifications
• Other recognized HR certifications

Experience Requirements

• Minimum of 3 years’ relevant experience in a Human Resource Generalist role.
• Experience within the insurance industry will be a significant advantage.
• Demonstrated experience supporting recruitment, employee relations, performance management, and HR administration.
• Practical knowledge of labour regulations and HR best practices in Ghana.

Required Skills & Competencies

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Technical Competencies

• Human Resource Administration
• Recruitment & Talent Acquisition
• Employee Relations Management
• Performance Management
• Learning & Development
• HR Compliance
• HR Information Systems (HRIS)
• Workforce Planning
• Policy Development & Implementation
• Labour Law Compliance

Professional Skills

• Excellent verbal and written communication skills.
• Strong organizational and administrative abilities.
• High attention to detail and accuracy.
• Strong problem-solving and conflict-resolution skills.
• Ability to maintain confidentiality and professionalism.
• Strong interpersonal and relationship management skills.
• Ability to manage multiple priorities effectively.

Technology Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using HR systems and employee management software.
• Ability to generate HR reports and maintain electronic records.

Personal Attributes

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Demographics

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The successful candidate should demonstrate:

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• Integrity and professionalism.
• Strong work ethic and accountability.
• Emotional intelligence and empathy.
• Team-oriented mindset.
• Positive attitude and adaptability.
• Ability to work under pressure and meet deadlines.
• Commitment to continuous learning and professional development.