Main tasks and responsibilities:
Manage a portfolio of existing Bolt Business clients to ensure retention and satisfaction.
Respond to client queries via email, phone, and other channels in a timely manner.
Create account plans aimed at growing volume and value, including upselling new features.
Collaborating with the Sales team to acquire, onboard new clients, and manage existing ones.
Work with international teams to address local client needs and issues.
Identify and implement scalable solutions to drive portfolio growth using automation and multi-channel communication.
About you:
You have 1+ years of experience in account management or sales roles.
You excel in communication, both written and verbal, and are confident interacting with a variety of stakeholders.
You have strong relationship management skills and are highly organized in managing tasks and priorities.
You’re a proactive problem-solver with a customer-first mindset and a sense of ownership.
You have experience with account planning and identifying upsell opportunities based on client needs.
You are comfortable working with international, cross-functional teams and thrive in a fast-paced environment.
Experience is great, but what we really look for is drive, empathy, and a customer-centric mindset. Even if you don’t tick every box, we encourage you to apply!
Salary
Competitive
Monthly based
Location
Kurmin Musa, Kaduna State, Nigeria
Kurmin Musa, Kaduna State, Nigeria