Responsibilities
- Develop and execute short- and long-term business strategies to grow revenue and expand market reach.
- Monitor and drive KPIs across B2B, B2C, B2B2C, GMV, AOV, Rider Retention, and User Acquisition.
- Align departmental activities to business goals and lead strategic partnership negotiations.
- Own business development efforts and ensure the execution of partnership deliverables.
- Lead day-to-day operations ensuring seamless order fulfillment, logistics optimization, and superior customer service.
- Coordinate across departments—Fleet, Sales, Tech, Marketing—to ensure synergy and operational efficiency.
- Identify operational bottlenecks and implement scalable process improvements.
- Manage budgets, resource allocation, and ensure service-level KPIs are consistently met.
- Build, recruit, and lead a high-performing cross-functional team from the ground up.
- Assign roles and responsibilities based on strengths and business needs.
- Monitor and review staff performance, offering mentorship and feedback regularly.
- Foster a company culture rooted in collaboration, innovation, and accountability.
- Maintain compliance with internal policies and resolve conflicts constructively.
- Collaborate with product and tech teams to evolve platform functionalities.
- Ensure product updates improve customer and rider experience.
- Support product roadmaps with data-driven feedback from operations.
- Maintain and build relationships with key logistics partners, clients, and vendors.
- Provide regular performance and financial updates to executive leadership and investors.
- Represent the business in high-level discussions with external partners.
Qualifications
- Bachelor’s degree in Business Administration, Operations, Social Sciences, or a related field.
- Master’s degree is a plus.
- Minimum of 4 years experience in a business operations role, with at least 2 years in a managerial or leadership capacity.
- Proven experience in logistics, e-commerce, FMCG, or a start-up environment.
- Strong analytical and reporting skills using Excel or Google Sheets.
- Effective team leader with strong people management abilities.
- Demonstrated success in executing strategy, managing teams, and scaling operations.
- Adaptable, self-motivated, and comfortable in fast-evolving environments.
- Excellent communication and stakeholder management skills.
- Must have a personal laptop for work purposes.
Salary
Competitive
Monthly based
Location
Kurmin Musa, Kaduna State, Nigeria
Job Overview
Location
Kurmin Musa, Kaduna State, Nigeria
