Key Responsibilities:
- Client Onboarding: Facilitate the smooth onboarding of new clients and hiring managers who are working with Scale Army for the first time. Ensure they are set up for success from day one.
- Client Segmentation: Categorize new clients into specific buckets based on their business needs and help align staffing solutions that will best support their growth.
Upsell Strategy: Work closely with the team to identify and strategize additional roles and services that can be upsold to existing clients, helping them scale efficiently. - Client Check-ins: Regularly check in with clients to address any administrative issues, such as PTO, equipment needs, etc., following internal SOPs for resolution.
- High-Level Business Discussions: Engage with clients in high-level business discussions, offering insights and recommendations based on your understanding of their business goals.
- Ad-hoc Meetings: Be available to attend ad-hoc meetings to address client requests and concerns, providing tailored solutions as needed.
- Kick-Off Calls & Upsell Roadmaps: Schedule and manage monthly Kick-Off Calls and Upsell Roadmaps for each client to ensure a clear plan and strategy for continued success.
Qualifications:
- Experience: 3-5 years in a customer success, account management, or client-facing role.
- Communication: Excellent written and verbal communication skills; ability to articulate complex ideas clearly.
- Business Acumen: A strong understanding of business operations and the ability to speak intelligently about client needs.
- Problem-Solving: Strong organizational and problem-solving skills with the ability to address client issues efficiently.
- Tools: Familiarity with CRM systems and project management tools (e.g., HubSpot, Trello, Slack).
- Personality: A proactive, self-starter with a positive, customer-first mindset.
- You speak quickly. Yes, this is an actual thing we care about.
Why Scale Army?
- Competitive salary and benefits
- Opportunity to work with a diverse team across various industries
- Flexible, fully remote role
- Room for growth and career advancement
Application Process:
To be considered for this role these steps need to be followed:
- Fill in the application form
- Record a video showcasing your skill sets
Salary
Competitive
Monthly based
Location
Kurmin Musa, Kaduna State, Nigeria
Job Overview
Location
Kurmin Musa, Kaduna State, Nigeria
