What you’ll do:
- Own the post-sale customer lifecycle across a portfolio of enterprise accounts.
- Lead strategic conversations with stakeholders around planning, prioritization, and value realization using Tempo’s integrated suite of SaaS products aligned to customer success criteria.
- Drive GRR and NRR by managing renewals, surfacing expansion opportunities, and proactively mitigating risks.
- Facilitate regular business reviews and outcome-focused success planning sessions directly with customer champions and decision makers .
- Work closely with operational users—such as project and program managers, Jira admins, and agile team leads—to guide adoption and remove friction points in the user base.
- Deliver best practices aligned to personas, industry and desired future states in portfolio, project and resource management workflows.
- Accurately forecast renewals and lead commercial discussions in partnership with Sales.
- Document customer goals, usage trends, risks, and outcomes with discipline and clarity on a continuous basis.
- Collaborate with Product and Sales to ensure a seamless and unified customer experience.
- Identify and help craft customer stories and case studies with the goal of highlighting their successes and raising awareness of our solutions.
Who you are:
- 5+ years SaaS Customer Success or Account Manager with experience managing enterprise customers and owning commercial outcomes.
- Strong communicator with the ability to persistently and continuously engage both senior business leaders and technical or operational users.
- Comfortable leading success planning, executive reviews, and renewal negotiations.
- Knowledge of key personas such as Project/Product/Program Managers, Agile Coaches, Jira Admins, and PMO leaders.
- Highly organized, proactive, and motivated by customer outcomes and long-term value creation.
- Embraces change and thrives in a fast-scaling, cross-functional environment.
Why Join Tempo?
- Impact: Work on meaningful products that empower enterprise users and improve productivity.
- Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.
- Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment.
- Growth: Opportunities for professional development, including conferences, courses, and mentorship.
What's In It For You (Org-wide) -
- Remote First work environment
- Unlimited vacation in most of our locations!!
- Great benefits including health, dental, vision and savings plan.
- Perks such as training reimbursement, WFH reimbursement, and more.
- Diverse and dynamic teams with challenging and exciting work.
- An opportunity to have a real impact on our business.
- A great range of social activities (both in person and virtual).
- Optional in person meet-ups and the ability to travel to our international offices
- Employee referral program
- And so much more!
Salary
Competitive
Monthly based
Location
Worldwide, Worldwide Region, Worldwide
Job Overview
Location
Worldwide, Worldwide Region, Worldwide
