We are seeking a Customer Service Executive who is passionate about engaging with people and has a strong skills in content creation and social media management.
KEY RESPONSIBILITIES:
* Handle customer inquiries and provide timely, professional support.
* Manage and response to client feedback across multiple channels.
* Create engaging content for social media platforms.
* Develop and implement strategies to grow and manage online presence.
* Monitor social media trends and provide insights to improve customer engagement.
* Collaborate with the team to ensure brand consistency.
REQUIRED QUALIFICATION:
* Proven experience in customer service.
* Hands-on experience with content creation.
* Strong knowledge of social media platforms (Facebook, Instagram, LinkedIn, X/Twitter, TikTok etc.).
* Excellent communication and interpersonal skills.
* Creative mindset and problem-solving skills.
* Minimum of 3-6 years relevant experience in Customer Service role.
* Minimum HND Marketing or its related fields.
HOW TO APPLY
Interested candidates should send their CV and cover letter with the subject line.
Customer Service Executive - Your name
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana
