Customer Service Representative

We are inviting applications from qualified and suitably experienced internal candidates for the following positions at our Y’ello Connect Stores in Kintampo and Atebubu.

Role: Customer Service Representative
Key Responsibilities
✅Deliver excellent customer service across GSM, Mobile Money (MoMo), device sales and digital services.
✅Process SIM registration, replacements, change of ownership and other GSM requests in line with regulatory requirements.
✅Perform MoMo transactions accurately and securely, including customer registration, cash-in/cash-out and PIN resets.
✅Promote and sell Y’ello Connect products, data bundles, devices and digital services.
✅Support customers with the Y’ello Connect App and other digital platforms.
✅Resolve customer issues professionally and escalate complex cases where necessary.
✅Maintain accurate records and ensure compliance with KYC, AML and other operational requirements.
✅Maintain a clean, welcoming and customer-friendly store environment.

Minimum Qualification: Diploma/HND in Business Administration, Marketing, Sales, Customer Service or a related field.

Experience: 0–2 years’ experience in customer service, retail, sales, telecommunications or Mobile Money operations.

Key Competencies: Customer service, communication, sales, problem-solving, attention to detail, digital literacy and transaction management.


Only shortlisted candidates will be contacted.