JOB SUMMARY
The E-commerce Customer Service Personnel will be responsible for responding to customer enquiries, assisting customers with orders and complaints, and ensuring excellent customer service across the company's online platforms.
KEY RESPONSIBILITIES
- Respond to customer enquiries through phone calls, WhatsApp, social media, and other online platforms.
- Assist customers with product information, orders, and delivery enquiries.
- Handle customer complaints and ensure timely resolution.
- Build and maintain good relationships with customers.
- Support marketing and promotional activities.
- Assist with creating simple content for social media and online platforms.
- Maintain accurate customer records and reports.
REQUIREMENTS
- HND or Degree in Marketing, Business Administration, Communications, or a related field.
- Minimum of 2 years' working experience in Customer Service, Marketing, E-commerce, or a related role.
- Good marketing, content creation, and customer relationship management skills.
- Excellent communication skills.
- Dynamic, proactive, and customer-focused.
- Good knowledge of Microsoft Office, especially Word and Excel.
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana