Location: Accra
Salary: GHS 2,500 Gross per Month
Communication Allowance: GHS 80
About the Role
We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for assisting customers, responding to enquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer enquiries through calls, messages, and other communication channels.
- Provide accurate information about the company’s products and services.
- Handle customer complaints and resolve issues professionally and promptly.
- Follow up with customers to ensure their concerns are properly addressed.
- Maintain a professional and friendly relationship with customers.
- Record and maintain accurate customer information and interactions.
- Escalate complex customer issues to the appropriate department when necessary.
- Support the team with other customer service-related duties as required.
Requirements
- Previous experience in customer service, call centre, sales, or a related role is an advantage.
- Excellent verbal and written communication skills.
- Good interpersonal and listening skills.
- Patient, polite, and customer-focused.
- Ability to remain calm and professional when handling difficult customers.
- Good computer literacy and ability to use basic office applications.
- Ability to work independently and as part of a team.
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana