Job Description
J.K.B Enterprise Company Limited is seeking a friendly, professional, and customer-focused individual to fill the position of Customer Service Representative. The successful candidate will be responsible for handling customer inquiries, resolving complaints, processing orders, maintaining accurate customer records, and ensuring excellent customer satisfaction.
Key Responsibilities
- Respond to customer inquiries and provide helpful support via phone, email, and live chat.
- Handle customer complaints and resolve concerns promptly and professionally.
- Process orders, track customer requests, and coordinate follow-ups with relevant teams.
- Maintain accurate customer records and update information in the company’s system.
- Collaborate with team members to improve customer experience and achieve service targets.
- Maintain professional communication and ensure a positive customer experience.
Requirements
- Minimum of a bachelor’s degree.
- At least 1–2 years of experience in front desk operations, reception, customer service, or a similar role, preferably in a hospital setting.
- Must reside in Tema or the Ashaiman enclave.
- Excellent verbal and written communication skills.
- Strong customer-service orientation and professional telephone etiquette.
- Good organizational, time-management, and multitasking skills.
- Proficiency in Microsoft Office applications.
- Ability to work independently and maintain a professional corporate image.
Contact: 020 539 6506
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana
