About the Role
ConShip is seeking an experienced and customer-focused Customer Service Officer to serve as the key liaison between customers and the company’s operations team.
The successful candidate will manage customer enquiries, provide shipment updates, coordinate with internal departments, resolve service-related issues and ensure excellent customer service throughout the freight forwarding and logistics process.
Key Responsibilities
- * Respond to customer enquiries regarding imports, exports, customs clearance, warehousing, transportation and logistics services.
- * Obtain and communicate shipment, cargo, trucking, clearance and delivery updates to customers.
- * Record and track customer enquiries, complaints, commitments and follow-up activities.
- * Liaise with Operations, Customs Brokerage, Transport, Warehousing, Finance and Port Operations teams.
- * Investigate customer concerns and coordinate corrective actions.
- * Follow up on outstanding cases and ensure service timelines are met.
- * Prepare customer service and complaint reports.
- * Maintain strong customer relationships and ensure confidentiality of customer and company information.
Requirements and Qualifications
- * Bachelor’s degree in Logistics and Supply Chain Management, Business Administration, Marketing, Communication Studies, Transport Management or a related field.
- * Professional certification in Customer Service, Logistics, Freight Forwarding or Supply Chain Management is an advantage.
- * Minimum of 3–5 years of relevant experience in Customer Service, Freight Forwarding, Shipping, Logistics, Customs Brokerage or a related industry.
- * Knowledge of import/export procedures, customs clearance and cargo tracking is an added advantage.
Key Competencies
- * Excellent communication and customer relationship management skills.
- * Sound understanding of freight forwarding and logistics operations.
- * Knowledge of shipping and logistics documentation.
- * Strong problem-solving, coordination and record-keeping skills.
- * Proficiency in Microsoft Office Suite.
- * Ability to work under pressure and meet deadlines.
Salary
Competitive
Monthly based
Location
Tema, Greater Accra Region, Ghana
Job Overview
Location
Tema, Greater Accra Region, Ghana
