About the Company
Royal C.K. is seeking a professional, friendly, and customer-focused Front Desk Officer to join its team. The successful candidate will serve as the first point of contact for guests and customers, ensuring excellent service delivery and a welcoming experience.
Key Responsibilities
1. Welcome and assist guests and customers professionally.
2. Answer phone calls, respond to emails, and handle enquiries.
3. Manage guest check-ins and check-outs.
4. Handle bookings, reservations, and appointments.
5. Maintain accurate guest and customer records.
6. Address complaints and resolve customer concerns promptly.
7. Coordinate with other departments to ensure smooth service delivery.
Requirements and Qualifications
• A minimum of a Diploma or bachelor’s degree in hospitality management, Business Administration, or a related field.
• 1–2 years of relevant experience in front desk operations, customer service, or hospitality.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office and basic computer applications.
• Ability to multitask, work under pressure, and work independently.
• Must be professional, well-groomed, confident, punctual, and reliable.\
You can also WhatsApp on 0597476122
Username: @Royal_C.K.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana
