About the Company
Oyster Waste Management Services Limited provides waste management services and is seeking a customer-focused and reliable Customer Support Worker to assist clients with enquiries, complaints, and service-related concerns.
Job Description
The Customer Support Worker will serve as the primary contact for customers, ensuring that enquiries are handled professionally and complaints are resolved promptly. The successful candidate will work closely with the Operations team to address service challenges, maintain accurate customer records, and improve customer satisfaction.
Key Responsibilities
* Respond to customer calls, emails, and messages regarding waste collection and other services.
* Record and track customer enquiries, complaints, and service requests accurately.
* Coordinate with the Operations team to resolve missed collections and other service issues.
* Provide accurate information on collection schedules, billing, and service plans.
* Escalate unresolved or sensitive complaints to the Customer Relations Officer.
* Maintain updated customer records in the company’s database or CRM system.
* Follow up with customers to confirm that their concerns have been resolved satisfactorily.
Requirements and Qualifications
* Minimum of Senior High School Certificate (SHS/WASSCE); a diploma is an advantage.
* One to two years of experience in customer service or a call centre role is preferred.
* Basic computer skills, including Microsoft Office, email, and CRM systems.
* Excellent verbal and written communication skills.
* Strong interpersonal, listening, and problem-solving abilities.
* Patience, empathy, and the ability to remain calm under pressure.
* Fluency in English; proficiency in Twi or Ga is an advantage
WhatsApp us on 233 24 216 6084
Salary
Competitive
Monthly based
Location
Ghana
Ghana
