Customer Service Representative
An international employer is seeking a professional, customer-focused, and detail-oriented Customer Service Representative to join its team in a remote capacity.
The successful candidate will handle customer enquiries, manage inbound communications, schedule service appointments, and guide customers through service bookings. The ideal applicant should have excellent English communication skills, previous customer service or phone support experience, and the ability to maintain accurate customer records.
Key Responsibilities
• Respond to and manage incoming customer calls, emails, and text messages.
• Schedule service inspections and appointments using the company’s Customer Relationship Management (CRM) system.
• Guide customers through service options and booking processes using a consultative, customer-friendly approach.
• Maintain accurate records of customer interactions and service appointments.
• Summaries customer conversations clearly and document relevant information.
• Provide professional and timely responses to customer enquiries.
• Identify customer needs and recommend appropriate services without using aggressive sales tactics.
• Support customer satisfaction through effective communication and follow-up.
Qualifications and Requirements
• Excellent spoken and written English, with clear and professional communication.
• Previous experience in customer service or phone support.
• Sales experience will be an added advantage.
• Strong documentation and record-keeping skills.
• Ability to summaries customer conversations accurately.
• Good organizational and time-management skills.
• Ability to work independently and manage tasks effectively in a remote environment.
• Strong interpersonal and problem-solving skills
Required Skills and Competencies
• Customer service and relationship management
• Telephone and email communication
• Appointment scheduling
• CRM system management
• Sales and customer engagement
• Documentation and record keeping
• Problem-solving
• Time management
• Attention to detail
Salary
1,400 - 1,900 GHS
Monthly based
Location
Worldwide, Worldwide Region, Worldwide
Worldwide, Worldwide Region, Worldwide