Responsibilities:
- Renews support end user support contracts, and support services for set of assigned regional accounts, may partner with field sales or sell independently
- Consistently reviews quarterly pipeline reports to drive renewal opportunities to closure; may work with partners/ outside sales to ensure a smooth customer transaction
- Understands client requirements and drives upsell opportunities for service/support offerings
- Builds targeted sales pipeline and forecasts data driven contract renewal to be within valid contract term.
Management Level Definition:
- Applies intermediate level of subject matter knowledge to solve a variety of common business issues that may arise within the scope of support contract renewals.
- Works on problems of moderately complex scope.
- Acts as an informed team member providing analysis of information and limited project direction input.
- Able to assist management with team training, or if requested, step into a role as senior liaison with channel partners.
- Exercises independent judgment within defined practices and procedures to determine appropriate action.
- Follows established guidelines and interprets policies.
- Evaluates unique circumstances and makes recommendations.
Education and Experience Required:
- Degree or equivalent in any field (preferably IT/ Sales )
- 3-5 years of IT Sales experience or equivalent
Knowledge and Skills:
- Proficient account management, acquisition, retention and development skills
- Proficient understanding of company's portfolios of products and services
- Proficient knowledge of IT and/or industry solutions, products and services to solve business challenges
- Proficient communication and negotiation skills
- Proficient knowledge of a Customer Relationship Management system (CRM), preferably the Salesforce CRM product, which allows businesses to manage relationships, and the information associated with them.
- Foundational knowledge of Microsoft Excel
- Able to collaborate within a team and may lead a sub-team
Salary
Competitive
Monthly based
Location
London, England, United Kingdom
Job Overview
Location
London, England, United Kingdom
