Role Purpose:
The Senior Corporate Relationship Manager is responsible for driving sustainable growth and profitability within CalBank’s corporate banking portfolio through strategic relationship management, proactive business development, and disciplined risk management.
Key Responsibilities
- Develop and maintain call plans for all customers ensuring regular and sustained contact with customers.
- Maintain a well-developed working knowledge of complete line of corporate products and services offered, taking responsibility to keep up-to-date and request assistance for further development of needs
- Proactively initiate sales and cross sell full range of corporate banking products and services to existing and prospective customers
- Negotiate with clients and submit proposals for concessionary pricing on assets, liabilities and non-funded income to Executive Management for approval.
- Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanour, can do attitude and willingness to help at all times.
- Engage with customers to discuss financial needs and make recommendations
- Review and analyse financial reports and documents submitted by clients for credit requests.
- Deal with customers’ complaints and problems with a view to finding working solutions to the issues
- Research industry sectors within the portfolio and determine potential business prospects and associated risk. Such information should be made available on the intra department network.
- Work with HoD to provide for adequate successions by identifying and developing potentials for the future of the business
Key Performance indicators (KPIs)
- Number of new corporate relationships acquired
- Number of client engagement meetings/calls completed
- Number of dormant accounts reactivated
- Growth in share of wallet within existing portfolio
- Financial Performance
- Loans & Advances growth
- Deposit mobilisation
- Net Interest Income (NII) generation
- Non-funded income growth (Fees & Commissions)
- Other income generation (Trade, FX, Transaction Banking)
- Credit Portfolio Quality & Risk Management
- Portfolio quality maintained within approved risk thresholds
- Quality of credit structuring and monitoring
Qualifications
- Bachelor’s Degree in Business Administration or any relevant field
- 5+ years of relevant experience
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana