Job Description
The Administrative Assistant will serve as the first point of contact for clients, visitors, and other stakeholders. The role involves providing professional reception, administrative, and customer service support while maintaining a positive image of the organisation.
Key Responsibilities
• Receive and welcome clients, visitors, and stakeholders professionally.
• Manage incoming calls, enquiries, and correspondence.
• Provide information on the organisation’s services and pension-related enquiries.
• Schedule appointments and manage the reception area.
• Receive, record, and distribute documents and correspondence.
• Support client registration and basic administrative processes.
• Maintain accurate visitor and reception records.
• Liaise with internal departments to resolve or escalate enquiries.
• Handle confidential client information with discretion.
• Support general administrative and customer service activities.
Qualifications & Experience
• HND or Bachelor’s degree in Business Administration, Finance, Human Resources, or a related discipline.
• 2–3 years’ relevant experience, preferably in pensions, banking, insurance, financial services, or a professional services environment.
• Strong written and verbal communication skills.
• Good understanding of customer service principles.
• Knowledge of Ghana’s pensions industry is an advantage.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana