In this role, you’ll;
- Coordinate the development, rollout, and management of Wave’s agent network in Sierra Leone by acquiring and growing quality agents in compliance with approved agent selection criteria.
- Build the roadmap for the agent team in Sierra Leone to achieve its cycle’s key objectives:
- Work closely with your line manager to determine key objectives and operationalize strategies.
- Take ownership of operations to rapidly scale Wave's agent network to thousands of agents in Sierra Leone with the processes and people needed.
- Execute in Sierra Leone on developing an agent management program that gives agents the right skills and expertise to serve our users.
- Coordinate and ensure diverse projects on the roadmap are on track by:
- Setting up clear responsibilities for the team and providing day-to-day management and mentorship of team members.
- Working closely with People, Compliance, Agent Liquidity, Bizdev, and Support teams to align activities.
- Help to develop Wave’s global strategy by sharing insights and learning from the team’s experience in Sierra Leone.
- Identify what is working and what is not, and take actions to ensure a high standard of service and sustainable growth.
- Lead by living Wave's values, and ensure they're deeply engrained within your team.
Key details
- Location: Freetown with frequent field travel.
- Work authorization in Sierra Leone.
- This is a permanent position.
Requirements
- Minimum 7 years of experience in Mobile Money operations in Africa with +5 years’ experience directly managing large agent networks at a senior level.
- Experience managing large field operational teams in a fast-paced environment.
- English proficiency is required.
- Analytical – able to absorb data from various sources, interpret it, and build an effective agent network strategy.
- Expertise in working with diverse stakeholders to achieve complex and challenging objectives.
- Demonstrated experience owning large mobile money projects and senior responsibility.
- Extended knowledge of mobile money in Africa is required.
You might be a good fit if you
- Have at least 5 years of experience managing an agent network in Sierra Leone’s mobile money, finance, fintech, telecoms, or technology sectors, and at least 2 years of experience building, leading, and managing field-based teams.
- The equivalent of a Bachelor's Degree - A secondary degree in Sales and Marketing, IT, Business Management, or a comparable field.
- Possess a track record in managing stakeholders through strategic reporting.
- Are willing to travel up to 70% of the time within Sierra Leone.
- Demonstrate very strong communication and stakeholder management skills, communicating effectively and often, both in writing and in person, to the point of overcommunication.
- Can adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
Salary
Competitive
Monthly based
Location
, Mayamba, Tonkolili District, Sierra Leone, Tonkolili District, Sierra Leone
Job Overview
Location
, Mayamba, Tonkolili District, Sierra Leone, Tonkolili District, Sierra Leone