The Receptionist is the first point of contact for visitors and provides world-class client service. Reporting to the Talent & Administration Manager, the Receptionist is a key administrative role in delivering a positive client experience and provides administrative support across the organization.
Responsibilities:
- Reception/Front Desk
- Greet all visitors and provide a professional and positive client experience.
- Service visitors by welcoming, directing and announcing them appropriately.
- Manage main phone line switchboard; answer, screen, and forward all incoming phone calls as appropriate.
- Manage equipment inventory (projectors, laptops and printers) and sign-out forms.
- Receive and sort daily mail/deliveries/couriers and distribute.
- Other duties as assigned.
Facilities
- Maintain front entrance, reception area, and boardrooms to ensure they are clean and ready for use.
- Ensure office supplies
- Coordinate firm’s clean-up schedule and establish appropriate rotating shifts.
- Administer procurement, vendors and contractors, and monitor service standards.
- Other duties as assigned.
General Administration
- Coordinate room setup, A/V equipment, and catering for meetings.
- Daily administration of opening and closing client files.
- Perform clerical duties such as filing, scanning and photocopying for specific departments.
- Maintain a database for offsite storage and support vendor relationships.
- Coordinate paper shredding services as required.
- Other duties as assigned.
Requirements
QUALIFICATIONS
Education and experience
- 1st degree in business administration or any other related field
- 2-5 years of working experience in administration.
Knowledge and skills
- Excellent verbal and written communication skills in English and French.
- Proven administrative experience working under pressure in a fast-paced, professional services environment.
- Strong customer service focus with the ability to organize, multitask, and prioritize work.
- Professional appearance and friendly, personable, positive disposition.
- Acute attention to detail and accuracy when completing tasks.
- Ability to take instructions, manage ongoing tasks, and follow through on assignments.
- Proficiency with Microsoft Office programs; experience using office equipment such as computers, printers, laptops and projectors, transcriber, fax machine, voicemail messaging systems and photocopiers/scanners.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana