We are a fast‑growing e‑commerce brand delivering seamless online services across digital platforms, customer engagement channels, and online transactions. Our focus is on leveraging innovation, technology, and data‑driven insights to improve customer experience, optimize operations, and drive sustainable business growth.
Responsibilities
- Respond promptly to customer inquiries via phone, email, social media, and in person
- Assist customers with bookings, reservations, cancellations, and general service requests
- Provide accurate information about products, services, promotions, and company policies
- Resolve complaints and service issues professionally and efficiently
- Maintain accurate records of customer interactions, issues, and feedback
- Collaborate with internal teams to improve overall customer experience
- Support customer satisfaction initiatives and brand loyalty programs
Requirements -- preferred requirements for this role
- Previous experience in customer service, e‑commerce support, or call center roles is an advantage
- Excellent communication, interpersonal, and problem‑solving skills
- Friendly, patient, and professional attitude
- Ability to work under pressure and manage multiple customer interactions
- Basic computer skills; experience with CRM systems, live chat tools, or booking platforms is a plus
- Strong team player with a customer‑first mindset
What We Offer
- Opportunity to drive innovation within a growing e‑commerce business
- Career growth and professional development opportunities
- Collaborative, agile, and forward‑thinking work environment
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana