THE ROLE
The Customer Support Officer will serve as a key point of contact for our customers, delivering prompt, helpful, and professional assistance across in-branch, phone, and digital channels. You will resolve customer issues, support digital product adoption, and contribute to an exceptional customer experience.
KEY RESPONSIBILITIES
• Attend to customer enquiries, complaints, and requests via in-branch visits, calls, and digital channels
• Resolve customer issues efficiently while maintaining a professional and empathetic approach
• Assist customers with account opening, digital onboarding, and banking product usage
• Promote the bank's digital channels and guide customers through digital product adoption
• Record and escalate unresolved complaints following established protocols
• Maintain accurate records of all customer interactions in the bank's CRM system
• Meet individual and team customer satisfaction targets
• Stay updated on the bank's products, services, and policies to provide accurate information
REQUIREMENTS
• Minimum of 2 years' experience in customer service within a bank, fintech, or financial services organisation
• Strong verbal and written communication skills in English
• Confident, patient, and empathetic approach to customer interaction
• Basic digital literacy and comfort with banking technology and mobile applications
• Bachelor's degree or HND in any relevant discipline
• CIBN student membership or banking certification is an added advantage
• Ability to work under pressure while maintaining a positive attitude
• Residence in or willingness to relocate to Benue State is required
Salary
Competitive
Monthly based
Location
, Gboko, Benue State, Nigeria, Benue State, Nigeria
, Gboko, Benue State, Nigeria, Benue State, Nigeria