SUMMARY:
We are seeking a customer-focused Help Desk Officer to provide technical support and troubleshoot IT issues for clients and internal staff, ensuring smooth and efficient operations.
DESCRIPTION:
The Help Desk Officer will respond to IT-related inquiries, resolve technical issues, escalate problems when necessary, and maintain documentation of support requests. The role ensures timely assistance to end-users and supports the IT department’s operations.
KEY RESPONSIBILITIES:
- Respond to IT support requests from clients and staff.
- Troubleshoot hardware, software, and network issues.
- Escalate complex problems to senior IT personnel.
- Maintain records of support requests and resolutions.
- Assist with software installations, updates, and maintenance.
- Provide excellent customer service and guidance on IT usage.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana