About the Role:
We’re looking for a customer-focused and technically knowledgeable Service Advisor to act as the bridge between clients and our service department. The ideal candidate will ensure a smooth service experience by accurately diagnosing customer needs, coordinating service schedules, and providing timely updates and solutions.
Key Responsibilities:
- Greet customers and assess their service needs through active listening and inquiry
- Provide accurate estimates for service and repairs, explaining costs and timelines
- Schedule appointments and manage service workflow efficiently
- Liaise between customers and technicians to ensure clear communication
- Maintain detailed records of service requests, work performed, and customer interactions
- Upsell recommended services and maintenance packages when appropriate
- Handle customer complaints or concerns with professionalism and empathy
- Ensure customer satisfaction and follow up after service completion
Qualification:
- Skilled Worker (class 1) Journeyman certified in motor mechanics
- National diploma in Automobile
- Class 2 driver’s licence
- A minimum of 2 years post qualification experience as motor mechanic/Auto Electrician
- Competent in fault diagnosis and rectification.
APPLICATION DETAILS
Interested applicants should send their interested curriculum vitae at info@chryjeep.co.zw
ADDRESS: 53 Seke Road, Hatfield
Harare, Zimbabwe
Cell: +263 777 206 622, +263 775 731 341, +263 773 080 873
Email: info@chryjeep.co.zw or sales@chryjeep.co.zw
Website: www.chryjeep.co.zw
Salary
Competitive
Monthly based
Location
Ghana
Ghana