FIELD IMPLEMENTATION ASSISTANT (BUSINESS PARTNER SUPPORT)

About the Role 

BLVCK Sapphire is seeking a proactive, tech-savvy tertiary recent graduate based in Accra to support our engagement with business partners. This role involves visiting partner organizations, ensuring smooth adoption of our digital platform, and gathering valuable feedback to help improve user experience and operational efficiency. This position is ideal for a recent graduate interested in business, technology, operations, or product development. 

Key Responsibilities 

1. Visit assigned business partners regularly to monitor platform usage and provide basic support 
2. Encourage consistent adoption by helping users understand essential features 
3. Collect structured feedback from partner staff and stakeholders 
4. Document usage patterns, challenges, and opportunities for improvement 
5. Prepare concise reports and share insights with the internal team 
6. Serve as an on-ground liaison between partners and BLVCK Sapphire 
7. Identify ways to strengthen engagement and satisfaction across partner sites 

Ideal Candidate 

1. Recent graduate 
2. Tech-savvy and quick to learn new digital tools 
3. Confident communicator with strong interpersonal skills 
4. Organized, reliable, and comfortable working independently 
5. Strong attention to detail and problem-solving mindset 
6. Willing and able to travel between partner locations within Accra 

What You’ll Gain 

1. Real-world experience in partner management, field operations, and product adoption 
2. Exposure to technology implementation in business environments 
3. Opportunities to influence product improvements through direct user insights 
4. A strong foundation in stakeholder engagement and operational execution