Head FX Sales

JOB PURPOSE

•    Management and development of the Retail and Corporate portfolio
•    Coordinate with RMs, ROs and other stakeholders in Retail and Corporate sales activities.
•    To become the preferred point of contact both externally and internally for Financial Markets sales activities.
•    Explore and define the business opportunities in the Financial Markets sales function with a focus on Retail and Corporates business unit.
•    Play a leading role in the drive to increase Fidelity Bank’s sources of FX and FI business

RESPONSIBILITIES

•    Provide Financial Markets solutions to Retail and Corporate clients to meet client’s desired FX and investment needs and growing the bank’s share of the wallet.
•    Trading with customers directly is required.
•    Manage spreads to generate income from FX transactions and input transactions on the blotter in a timely and accurate manner; be innovative with FX purchases and FX allocation per SBU adhere to SLAs (cut-off times for position passing, reconciliation); ensure data on blotter tallies with data in flexcube.
•    Develop close contacts and work closely with Retail and Corporate Desk Heads to maximize revenue for existing and new clients; identify prospects and clients requiring Financial Markets services; develop call plans, prepare proposals, finalize sales, and oversee implementation of services.
•    Promote the expansion and penetration of Financial Markets business into existing customers and expand the customer base for Retail and Corporates
•    Meet various volume profitability targets as set:
•    Ensure Fidelity Bank Ghana policies, procedures, relevant credit and dealer limits, and regulatory standards are always adhered to. 
•    Take an active role in your own training and development plan.
•    Compile an annual portfolio business plan and ensure that regular weekly and monthly feedback on performance on performance is circulated to all stakeholders.
•    Maintain a high level of client satisfaction by generating, managing, and servicing the Financial Markets needs of Retail and Corporate clients and prospects.
•    Support the community of professionals that work at the Bank by promoting and practicing a One Team approach to accomplishing duties, goals, and objectives.
•    Interact with bank management and clients as appropriate with sufficient independence, visibility, and authority to effectively manage all areas of responsibility. 
•    Other duties as assigned.

Risk Management
•    Ensuring a strong compliance culture
•    Ensuring adherence to all the policies and procedure of the bank
•    Entertain clients as permitted under the bank’s compliance policies.
•    Ensuring high quality of service to all clients (reputational risk)
•    Be knowledgeable on all KYC and Anti money laundering regulations or requirements specified by the bank.
•    Ensure adherence to approved dealer limits

FORMAL LEARNING REQUIREMENTS 

Education Level:                                        Graduate

Qualification Required (Essential):             Bachelor’s Degree

Qualification Required (Preferred):             ACI Dealing Certificate

Experience Required

Minimum two years banking experience preferably in Financial Markets sales, product sales or other related experience

KNOWLEDGE, SKILLS AND EXPERIENCE

Personal Attributes:
•    Attention to detail.
•    Business awareness
•    Strong ability to manage relationships.
•    Must be innovative and creative.
•    Ability to work in dealing room environment.
•    Ability to work with  speedwith speed and accuracylaccuracy.
•    Ability to maintain confidentiality of client information.
•    Ability to work with the immediate team, RMs from other SBUs, clients, and outside agencies professionally and tactfully.
•    Possess a strong work ethic while maintaining a healthy work/life balance.
•    Be a team player.

Skills and Experience
•    Computer literacy – Medium to High proficiency
•    Good mathematical and analytical skills with ability to make speedy and accurate decisions under pressure.
•    Good interpersonal and communication skills must be a team player.
•    Knowledge of local exchange control regulations.
•    Should possess the ability to analyse market information and take prompt and appropriate action to optimise on profit opportunities.
•    Ability to work quick and accurately under pressure is essential.
•    Ability to resolve external issues expeditiously.
•    Knowledge of Financial Markets products, Central bank regulatory requirements, policies, and procedures.
•    Proven sales management and business development skills.
•    Excellent analytical and organizational skills. 
•    Proficiency in Microsoft Office
•    Demonstrated leadership qualities and the ability to function independently.
•    Ability to take initiative and prioritize tasks, good time management, problem prevention, and problem-solving skills.
•    Good written and oral communications skills. 
•    Ability to generate relevant reports.

Other Requirements Specific to the Role
•    Knowledge of other parts of Financial Markets
•    A sound understanding of the workings of the corporate banking, operations; with a focus on the Retail and Corporates.
•    A willingness and ability to pro-actively manage customer relationships through on-site visits, presentations, and social gatherings.
•    A high level of self-direction is expected at this level.
•    A total commitment to sales and customer orientation
•    Assisting in the management of customer bank relationships across different business lines

COMMUNICATIONS AND WORKING RELATIONSHIPS

Internal
•    Relationship Managers and business heads
•    Financial Markets Operations & Branch Operations
•    Trade Services
•    Compliance
•    Internal Control
•    Executive Committee members

External
•    Bank’s clients
•    Marketing staff of other banks
•    Bank of Ghana Financial Markets and BSD staff
•    Organised bodies within the assigned sector

INFORMATION SECURITY RESPONSIBILITIES
•    Abide by the bank’s ISMS (Information Security Management Systems) policies and procedures.
•    Safeguard the bank’s information assets in accordance with its ISMS policies and procedures