Summary
The HR Experience Operations Manager will be responsible for overseeing the day-to-day operations of our HR Experience function, ensuring that processes are efficient, compliant, and aligned with Deel’s global growth. You will manage the entire employee lifecycle across Deel’s Employee of Record (EOR) services in over 90 countries—from onboarding through to offboarding—while optimizing workflows, enhancing user satisfaction, and ensuring operational excellence. In addition, you will lead initiatives to streamline HR operations, improve efficiency, and support the HR Experience team in delivering top-tier service to employees worldwide.
Responsibilities
- Ensuring and maintaining compliance and HR operations in their assigned country in accordance with relevant employment laws and regulations and operational rules and RACI.
- Contributing to HR product planning and scoping.
- Participating in the initial levels of HR interviews.
- Managing daily administrative tasks related to EORs and collaborating with the country team during the payroll cycle and employment updates.
- Providing support to EORs and clients for HR-related questions or concerns through all available communication channels.
- Managing standard onboarding and offboarding processes for EORs.
- Participating in the creation and implementation of regional HR operations, ensuring compliance with global Service Level Agreements (SLAs), quality standards, and Key Performance Indicators (KPIs).
- Responsible for ensuring the quality of the HR operations in the assigned countries.
- Being the subject matter expert for the country's operational quality and knowledge.
Qualifications
- Bachelor’s degree in HR, Business Administration, or a related field
- 5+ years of experience in HR operations or related fields, preferably in a global, fast-paced environment
- 2-3 years of leadership experience managing HR teams or initiatives
- Proven experience in managing HR processes across multiple countries (EOR experience is a plus)
- Strong project management skills with a track record of process improvement and operational efficiency
- Excellent communication and collaboration skills with cross-functional teams
- Detail-oriented with a focus on compliance and accuracy in HR operations
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Salary
Competitive
Monthly based
Location
Vogtei, Thuringia, Germany
Vogtei, Thuringia, Germany
