Role Purpose & Accountabilities:
We are seeking a dedicated and detail-oriented Manager – Process Documentation to join our English and Exams Operations team. This pivotal role focuses on the development, maintenance, and implementation of operational policies and procedures that align with corporate governance standards. You will play a crucial part in ensuring the consistent and efficient delivery of exam services on a global scale while embedding a robust control framework.
In this role, you will report to the AVP Operations and collaborate with colleagues and external stakeholders worldwide. Your primary responsibility will be to translate complex policy and compliance requirements into practical operational procedures and guidance. You will also track and monitor audit actions, support policy reviews, and maintain accessible documentation for operations teams globally. Your work will contribute to safeguarding our reputation and enhancing the customer experience.
Key responsibilities include supporting the development and maintenance of global operational policies, assisting in drafting and reviewing policy documents, and ensuring alignment with governance and compliance frameworks. You will monitor policy implementation across operational teams, contributing to internal and external audit readiness by maintaining accurate records and tracking follow-up actions. Analyzing trends and compliance issues will be essential for informing continuous improvement initiatives.
You will ensure that policy materials are accessible and user-friendly for global operations teams, acting as a first point of contact for policy-related queries. Additionally, you will assist with governance initiatives linked to risk mitigation, maintaining registers and trackers to monitor operational risks and corrective actions.
To succeed in this role, you should possess a strong understanding of operational policy and governance standards, along with excellent analytical and problem-solving skills. Your ability to build effective relationships with delivery teams and contribute to a collaborative culture will be vital. If you are passionate about operational excellence and compliance, we invite you to apply and be part of our mission to deliver high-quality exam services worldwide.
Role specific skills, knowledge and experience:
Essential:
• Written and verbal proficiency in English, as the British Council systems and global processes operate in English.
• A degree or equivalent qualification in Business, Policy, Compliance, or Operations, or relevant experience.
• Proven experience in supporting policy or compliance functions, preferably within operations or service delivery environments.
• Strong attention to detail, demonstrating effective document and version control practices.
• Excellent written communication skills, with the ability to simplify complex information and present it clearly.
• Proficiency in managing structured documentation using platforms such as SharePoint, Confluence, or similar tools.
• A collaborative and organized approach, with a proactive attitude towards problem-solving.
• Experience in policy development and document governance.
• Knowledge of operational control framework implementation.
• Familiarity with change documentation and process mapping.
• Experience in stakeholder coordination and engagement.
Desirable:
• Professional qualification or certification in project or process governance.
Benefits
• 21 days of Annual Leave per calendar year, subject to policy
• 14 days of Public Holidays per calendar year
• Group Mediclaim policy
• Group term life insurance policy
• Group accident insurance policy
• Gratuity, subject to prevailing country laws
• Free library membership
• Professional development - Ongoing learning and career growth opportunities to support your development.
Salary
Competitive
Monthly based
Location
Noida, Uttar Pradesh, India
Noida, Uttar Pradesh, India
