We are looking for a Senior Manager, Operations to join our Ghana leadership team as we scale our retail and warehouse operations to deliver exceptional customer experiences across the country.
As the Senior Manager, Operations, you will lead end-to-end operations excellence across our retail and warehouse functions—ensuring seamless customer experiences while driving operational efficiency and profitability.
You'll own the execution of customer-facing and support operations, serving as a key member of our Ghana leadership team reporting directly to the General Manager.
This role combines strategic operational leadership with hands-on execution, requiring you to optimize processes, manage cross-functional teams, and drive performance across our entire operational ecosystem.
You'll be responsible for warehouse operations, retail performance, supply chain management, and team development—all while maintaining our commitment to exceptional customer service.
This is a senior leadership opportunity, offering the chance to directly shape M-KOPA's operational foundation and drive scalable growth in one of our most dynamic markets.
At M-KOPA, we are committed to making everyday essentials accessible through flexible financing. As our Senior Manager, Operations, you will play a fundamental role in enabling that mission by ensuring operational excellence and seamless customer experiences across our Ghana operations.
You will develop and implement operational strategies that improve efficiency, productivity, and profitability while collaborating with senior management on company-wide policies and procedures.
Your responsibility spans retail operations management, warehouse and supply chain leadership, team development, and financial performance optimization.
You'll assess operational risks and opportunities, implement process improvements, and ensure alignment with strategic goals through effective cost management and resource optimization.
Your ability to lead cross-functional teams, manage vendor relationships, and drive performance across multiple operational areas will be essential to success.
This role is designed for an operationally excellent leader who is strategically minded, customer-obsessed, and performance-driven. If you're ready to lead operational transformation in a business that's creating access for underserved communities, this could be your opportunity to lead with impact.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
