We are seeking a proactive, highly organized, and trustworthy individual to join our team as an Office Administrator / Client Services Officer. This role is ideal for a self-motivated professional who can take initiative, work independently when required, and contribute positively to a growing financial services organization.
KEY RESPONSIBILITIES
- Manage daily office administration and operations.
- Maintain accurate filing systems (physical and electronic records).
- Assist with client onboarding and relationship management.
- Support the processing and documentation of loan applications.
- Follow up on loan repayments and assist with debt recovery activities.
- Maintain client records and ensure documentation is up to date.
- Prepare reports, letters, and other business documents.
- Provide administrative support to management and field officers.
- Ensure the office environment remains organized, functional, and professional.
- Handle correspondence, calls, appointments, and general office communications.
- Assist in implementing operational improvements and efficiency initiatives.
REQUIREMENTS
- Minimum of a Diploma or HND in Business Administration, Accounting, Management, or a related field.
- At least 1 year of relevant work experience.
- Previous experience in a microfinance institution or other financial institution will be a strong advantage.
- Strong proficiency in Microsoft Excel and Microsoft Word.
- Ability to use AI tools such as ChatGPT, Microsoft Copilot, or similar productivity applications.
- Excellent communication and interpersonal skills.
- Strong organizational and record-keeping abilities.
- High attention to detail and accuracy.
PERSONAL QUALITIES
- A person of unquestionable integrity and honesty.
- Highly proactive with a strong sense of ownership and initiative.
- Energetic, active, and willing to learn.
- Professional in appearance and conduct.
- A strong team player.
- Customer-focused and respectful in dealing with clients.
- Able to handle confidential information responsibly.
REMUNERATION
Competitive salary based on qualifications and experience.
Location: Dansoman, Accra (Applicants residing in or around Dansoman are strongly preferred)
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana