Snr Key Account Manager (Appliances & TV)

About the job

About Jumia

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Senior Key Account Manager for Appliances & TV is a strategic commercial role dedicated to driving the growth, revenue, and market share of Jumia’s home appliances and television portfolio (including major domestic appliances, small kitchen appliances, and home entertainment systems). Acting as the primary commercial link, this role is responsible for managing high-value relationships with top global brands, distributors, and vendors. By analyzing appliance market trends and securing competitive pricing and stock availability, the Senior KAM ensures that Jumia remains the preferred destination for electronics and home appliance consumers.

What You Will Be Doing

• Vendor & Account Management: Manage key accounts, top brands, and distributors within the Appliances & TV category to build strong, long-lasting commercial partnerships.
• Commercial Growth: Develop and implement category-specific commercial strategies to scale sales volume, maximize revenue, and grow Jumia's Appliances & TV category market share.
• Campaign Execution: Collaborate with sales and marketing teams to create and execute high-impact promotional campaigns (e.g., Tech Week, Black Friday, Brand Days, etc.) tailored to electronics and home appliance consumers.
• Market Analysis: Analyze sales data, stock turn, and appliance market trends to identify growth opportunities, gap assortments, and competitive pricing strategies.
• Performance Tracking: Monitor and report on core category metrics, including GMV, stock health/inventory levels, and vendor operational fulfillment.
• Commercial Negotiations: Lead commercial negotiations to secure exclusive product launches, best-in-market pricing, and optimal margin contributions from appliance and TV vendors.
• Vendor Support: Provide proactive business support to key Appliances & TV category partners, resolving operational bottlenecks and tracking their growth on the platform.
• Appliances & TV Industry Expertise: Stay deeply updated on global and local appliance trends, upcoming product releases (e.g., Smart TVs, energy-efficient appliances), competitor positioning, and shifting consumer electronics preferences.
• Cross-Functional Alignment: Work closely with operations, logistics, and content teams to ensure seamless inbound scheduling, stock availability, and high-quality product listings.
  
  

What We Are Looking For

• Education: Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• Professional Experience: Minimum 3–5 years of proven commercial or account management experience, ideally within e-commerce, consumer electronics, or major home appliances industries.
• Category Expertise: A strong understanding of the Appliances & TV category, including deep knowledge of technical specifications (display tech, capacity, energy ratings), brand positioning, and consumer electronics market dynamics.
• Commercial & Negotiation Skills: Sharp commercial acumen with excellent negotiation, communication, and relationship-building skills to secure premium deals with major appliance and electronics brands.
• Analytical Capabilities: Strong problem-solving and analytical skills, with proficiency in Excel and data tools to monitor inventory health, sales targets, and market trends.
• Strategic & Results-Driven: Ability to think strategically and execute actionable commercial plans that consistently drive category GMV and growth.
• Agility & Drive: A proactive, self-motivated approach with the ability to thrive, prioritize, and multi-task within a fast-paced, entrepreneurial environment.
  
  

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential and functional managers;

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
  
  

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