MISSION
You will be accountable for managing Tutu Luxury’s booking and reservation operations, ensuring seamless service delivery for both short and long-term needs. Foster trust and satisfaction in the Tutu brand by providing efficient booking support, handling client inquiries professionally, and adopting innovative scheduling solutions
KEY CRITERIA/REQUIREMENT
- A minimum of a bachelor’s degree in Business Management, Hospitality, or a related field
- A minimum of 5 years of experience in booking and reservations management, ideally within high-end hospitality, executive transportation, or luxury service industries
- Proven ability to handle Executive Suite/VIP/CIP clientele
- Strong organizational skills for managing complex schedules and coordinating multiple reservations
- Excellent client service and communication skills, with experience in ensuring seamless, high-quality client interactions
- Ability to create and maintain efficient booking processes, ensuring accuracy and timeliness
- A verifiable clean background with a reputation for integrity, professionalism, and reliability
DUTIES
- Coordinate and manage all client bookings, ensuring accuracy and efficiency in scheduling.
- Respond promptly to client inquiries and requests, providing clear and professional communication.
- Maintain and update reservation systems, ensuring all bookings are correctly done and organized.
- Handle any changes, cancellations, or special requests, adapting to client needs while maintaining service standards.
- Develop and nurture relationships with clients and partners to enhance service quality and maintain loyalty.
- Collaborate with the operations team to ensure that all bookings are prepared and executed according to client specifications.
- Conduct follow-ups with clients post-service surveys to gather feedback and identify areas for improvement.
- Provide regular reports on booking performance, client satisfaction, and service quality to management.
- Manage vendor scheduling and tracking to ensure efficient service execution.
- Maintain real-time tracking of vehicles to monitor locations and adherence to schedules.
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana