The People Operations & Culture Manager

Overview
The People Operations & Culture Manager is responsible for designing and implementing a Pan-African People and Culture strategy aligned with Remoteli’s growth objectives. This role leads and optimises the organisation’s people operations framework to support business expansion, employee engagement, and operational excellence across multiple countries.
Acting as a strategic partner to leadership, the role ensures that people processes, policies, and systems are scalable across emerging markets while remaining compliant with local regulations and sensitive to diverse cultural contexts. The Senior People Operations Manager oversees the full employee lifecycle, workforce planning, performance management, compliance, and culture development in a dynamic and remote-first environment.


Key Duties & Responsibilities

• Design and implement a Pan-African People and Culture strategy that supports Remoteli’s growth and expansion across multiple African and emerging markets.
• Lead and oversee end-to-end people operations, including onboarding, employee relations, performance management, and offboarding processes across multiple jurisdictions.
• Develop, implement, and continuously improve scalable HR policies, procedures, and people frameworks that ensure compliance with local labour laws while maintaining organisational consistency.
• Ensure people practices effectively scale across multiple countries while respecting local regulations, employment requirements, and cultural contexts.
• Partner with senior leadership to support workforce planning, organisational design, and talent strategy aligned with business objectives.
• Manage performance management processes, including goal-setting, reviews, feedback cycles, and career development initiatives.
• Ensure compliance with employment laws, internal policies, and data protection standards across all regions of operation.
• Oversee employee engagement, wellbeing, and culture initiatives that foster inclusion, high performance, and retention across distributed teams.
• Manage HR systems, employee data, documentation, and reporting to ensure accuracy, confidentiality, and regulatory compliance.
• Support managers with coaching, conflict resolution, and employee relations matters across diverse cultural environments.
• Analyse people data and metrics to provide insights, reports, and strategic recommendations to leadership.
• Lead and mentor junior HR or People Operations team members, ensuring consistent service delivery and adherence to best practices across regions.
  
  
  

Required Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Organisational Psychology, or a related field.
• Minimum of 5 years’ professional experience in People Operations, HR Management, or a similar senior HR leadership role.
• Strong knowledge of people operations, HR best practices, and multi-country employment compliance.
• Demonstrated experience working across multiple countries or cultures, preferably within Pan-African or emerging market contexts.
• Proven ability to design scalable people frameworks that balance global consistency with local adaptation.
• Excellent organisational, planning, and stakeholder management skills.
• Strong written and verbal communication skills with the ability to influence at senior leadership levels.
• Experience managing HR systems, people data, and reporting tools.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strategic mindset with strong problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in fast-paced, scaling, or remote work environments.

Preferred Qualifications & Experience

• Proven experience in a senior People Operations, HR Manager, or similar leadership role.
• Experience supporting scaling organisations or distributed and remote teams across multiple regions.
• Familiarity with HRIS platforms, performance management systems, and people analytics tools.
• Background in change management, culture transformation, or organisational development is an advantage.
• Proactive, solutions-oriented, and capable of operating with a high level of autonomy.
• Strong leadership presence with a collaborative and people-centred approach.