We are expanding our Customer Experience team, and we are looking for a confident, professional, and customer-focused Call Centre Agent who can start immediately.
This role involves handling both inbound and outbound calls across multiple client projects. A key responsibility includes professional payment follow-ups and collections with insurance agents, alongside supporting other customer service and engagement campaigns.
If you are proactive, confident in handling payment conversations, and ready to hit the ground running, this opportunity is for you.
Key Responsibilities
1.Handle inbound and outbound calls across assigned projects
2.Conduct professional payment follow-ups with insurance agents
3.Respond to customer inquiries via phone and email
4.Provide accurate product and service information
5.Resolve complaints and escalate complex issues when necessary
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6.Maintain detailed and accurate call records
7.Follow up to ensure complete resolution and customer satisfaction
8.Meet performance and quality KPIs
9.Support additional campaigns and engagement initiatives as assigned
Requirements
1.Strong customer service and customer support skills
2.Previous call centre experience is an advantage
3.Undergraduate, Diploma, HND, or equivalent qualification
4.Confidence and professionalism in payment and collections conversations
5.Excellent interpersonal and communication skills
6.Ability to manage payment discussions tactfully and persuasively
7.Proficiency in CRM systems and computer tools
8.Strong emotional intelligence and problem-solving skills
9.Ability to multitask and work under pressure
10.Must reside in Tse Addo or nearby areas
11.Must have a working laptop and reliable MiFi/WiFi (mandatory)
12.Must be available to start immediately
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana