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We are looking for a Customer Support Assistant to help manage front-line patient or client communications, ensuring a high level of responsiveness, professionalism, and compliance. This person will serve as a key liaison between your healthcare organization and the people you serve.
This role is full-time 40 hours per week, with the potential to scale based on need and performance.
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Respond to patient/client inquiries via phone, email, or chat in a timely and professional manner
Assist with scheduling, rescheduling, and confirming appointments
Conduct follow-ups after appointments and encourage feedback/reviews
Maintain accurate records and logs of client interactions
Ensure compliance with industry regulations and internal procedures
Communicate with internal teams to escalate or resolve issues as needed
Support light administrative tasks related to customer experience
Verify and communicate healthcare benefit details to patients/clients
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Prior experience in customer support, ideally in the healthcare industry
Familiarity with HIPAA or healthcare compliance protocols (training can be provided)
Strong written and verbal communication skills
Excellent problem-solving skills and a patient-first attitude
Tech-savvy and comfortable using support platforms, CRMs, or EMRs
Organized, proactive, and reliable, with a high attention to detail
Ability to work independently while aligning with team processes and standards
Salary
Competitive
Monthly based
Location
, Tchirozรฉrine, Agadez Region, Niger, Agadez Region, Niger
, Tchirozรฉrine, Agadez Region, Niger, Agadez Region, Niger