About the Opportunity
We are partnering with a high-growth SaaS company to hire an experienced Customer Success Manager who can operate strategically, own customer outcomes, and drive measurable impact across the customer lifecycle.
This role is best suited for candidates who have consistently managed high-value SaaS accounts and influenced retention and expansion at scale.
What You’ll Own
End-to-end ownership of a portfolio of SaaS customers (onboarding → adoption → renewal → expansion)
Building executive-level relationships with key stakeholders
Driving product adoption using data, insights, and success plans
Proactively identifying churn risks and executing retention strategies
Leading QBRs (Quarterly Business Reviews) and value-driven conversations
Identifying and closing expansion opportunities (upsell/cross-sell)
Acting as a strategic partner—not just support—for your customers
Strict Requirements (Non-Negotiable)
3+ years in Customer Success or Account Management within a SaaS company
Proven track record managing mid-market or enterprise SaaS accounts
Demonstrated impact on retention, renewals, and revenue expansion
Strong commercial acumen (comfortable owning revenue conversations)
Experience with customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
Ability to engage senior stakeholders and drive strategic discussions
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Accra, Greater Accra Region, Ghana