Role Summary
The Customer Service Executive will serve as the primary point of contact for customers, ensuring timely support, resolving inquiries, and delivering a seamless customer experience across all communication channels.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media
- Provide accurate information on products, services, and promotions
- Resolve complaints professionally and escalate complex issues when needed
- Maintain customer records and track recurring issues
- Collaborate with internal teams to improve customer satisfaction
Ideal Candidate
- Excellent communication and interpersonal skills
- Strong problem‑solving abilities
- Ability to multitask in a fast‑paced environment
- Experience in customer support (gaming/betting industry is an advantage)
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana