JOB SUMMARY
This is a phone-heavy, client-facing role focused on client enquiries, appointment booking, follow-up, missed-call recovery, appointment confirmation, and accurate record-keeping. Confidently handle inbound enquiries, guide suitable callers toward booking, follow up professionally, and maintain accurate client communication records. The ideal candidate should be calm, organized, resilient, and professional. Ideal opinions.
Support light front-desk, clinic, stock-counting, or admin duties during quieter periods.
KEY RESPONSIBILITIES
- Answer phone, WhatsApp, social media, referral, and walk-in enquiries.
- Convert suitable enquiries into booked consultations or reviews.
- Call back missed calls and record the outcome.
- Confirm appointments and help reduce no-shows.
- Follow up old clients and previous enquiries.
- Record calls, bookings, follow-ups, appointment details, and client questions accurately.
- Maintain KPI and call-log records using Excel or Google Sheets.
- Pass important client questions to the appropriate professional or management staff.
- Escalate sensitive, clinical, or treatment-related questions instead of giving personal medical opinions.
- Support light front-desk, clinic, stock-counting, or admin duties during quieter periods.
REQUIREMENTS
- Bachelor’s degree or Diploma in Healthcare Administration, Hospitality, Mass Communication, Business, or related field.
- 2+ years in customer/client-facing roles within healthcare, medical spa, wellness centers, or high-end hospitality.
- Experience converting enquiries into appointments without being aggressive or pushy.
- Maturity, honesty, and the ability to handle clients professionally.
- Strong English communication and two-speaking ability (other local languages).
- Confident phone communication and Good listening skills.
- Proficiency in CRM platforms, Practice Management Software/EHR systems, and Microsoft Office Suite.
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana