Reports To: Front Office Manager
- Job Summary: Serve as the first point of contact for guests, managing check-in/check-out processes, reservations, and ensuring a warm welcome that sets the tone for the guest experience.
- Key Responsibilities:
- Greet guests professionally and manage the check-in/check-out process.
- Handle room reservations via phone, email, and online platforms.
- Address guest inquiries, complaints, and special requests promptly.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Process payments and manage cash/POS transactions.
- Requirements: Degree/Diploma in Hospitality Management, excellent communication skills, proficiency in PMS software (e.g., Opera), and a professional appearance.
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana