The Customer Service Representative will serve as the first point of contact for customers, handling inquiries, resolving complaints, and providing product or service information. The role requires excellent communication skills, patience, and the ability to deliver a positive customer experience. Candidates must be able to manage calls, emails, and walk‑in interactions professionally.
Job Responsibilities
- Handle customer inquiries via phone, email, and in-person
- Resolve complaints and escalate complex issues when necessary
- Provide accurate product and service information
- Maintain customer records and follow up on pending issues
- Ensure excellent customer experience at all times
Job Requirements
- Diploma or degree in any field
- Excellent communication and interpersonal skills
- Strong problem‑solving abilities
- Ability to multitask in a fast‑paced environment
- Previous customer service experience is an advantage
Salary
Competitive
Monthly based
Location
Accra, Greater Accra Region, Ghana
Job Overview
Location
Accra, Greater Accra Region, Ghana