Job Description
To manage a portfolio of Online Banking clients within business specifically selling to support and train clients on electronic banking products in consultation with the relevant stakeholders
- Optimize the usage of First National Bank Ghana Electronic Banking products to increase transaction volumes/revenue.
- Cross sell electronic banking products to clients to reduce operational costs and increase revenue.
- Assist with new client set up on electronic platforms.
- Responsible for the development and maintenance of strategic relationships with relevant stakeholders including Client Service Representatives, Relationship Managers, Service Advisors, etc.
- Develop and maintain relationships with peers in the market to keep up to date with latest developments risk frameworks, disclosure requirements etc.
- Resolve customer queries effectively and efficiently and also serve as the first line support for call centre queries.
- Ensure that all policies and procedures are followed with regard to day-to-day operations of the Electronic Banking segment.
- Comply with governance in terms of legislative and audit requirements.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Maintain the electronic banking website’s content, images and usability and provide support for website change requests by documenting all requests and testing the changes to ensure accuracy before implementation.
- Training of new users and Branch Staff on electronic banking products and services that are offered by the bank.
- Manage own development to increase own competencies.
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
