BUSINESS DEVELOPMENT OFFICER

Position Summary

Big Diamond Homes is looking for a highly motivated and results-driven Business Development Officer to join its growing commercial team. The successful candidate will be responsible for identifying new business opportunities, acquiring new customers, strengthening existing client relationships, and driving revenue growth across the company’s product portfolio, including kitchen appliances, perfumes, and stationery.

The ideal candidate should possess strong sales, negotiation, and relationship management skills with the ability to identify  customer needs and convert opportunities into long-term business partnerships.

Key Responsibilities

Business Development

• Identify, evaluate, and pursue new business opportunities.
• Develop strategies to increase sales and market penetration.
• Generate qualified sales leads through networking, referrals, cold calling, and digital channels.
• Build and maintain a healthy sales pipeline.
• Develop business proposals, quotations, and presentations for prospective clients.

Corporate & Institutional Sales

Management

• Prospect corporate organisations, schools, government institutions, NGOs, hotels, hospitals, and retailers.
• Promote bulk supply opportunities across the company’s product lines.
• Prepare and negotiate contracts and service agreements.
• Follow up on quotations and proposals to secure new business.

Relationship Management

• Build strong relationships with existing and prospective customers.
• Maintain regular communication with key clients.
• Ensure excellent customer service throughout the sales cycle.
• Resolve customer concerns professionally and promptly.
• Encourage repeat business through relationship-building initiatives.

Market Research

• Conduct market intelligence and competitor analysis.
• Monitor industry trends and customer preferences.
• Identify emerging market opportunities.
• Provide recommendations for product improvements and pricing strategies.

Sales & Revenue Growth

Customer Services

• Meet and exceed monthly, quarterly, and annual sales targets.
• Prepare accurate sales forecasts.
• Monitor revenue performance against established KPIs.
• Identify opportunities to upsell and cross-sell products.

Partnerships & Brand Representation

• Build relationships with distributors, wholesalers, retailers, and channel partners.
• Represent the company at trade exhibitions, conferences, and networking events.
• Promote the company’s products and services to enhance brand visibility.
• Identify strategic partnerships that support business growth.

Reporting

Prepare regular reports covering:

• Sales pipeline updates
• Business development activities
• New customer acquisition
• Market intelligence
• Competitor analysis
• Revenue performance
• Client engagement activities
• Sales forecasts

Qualifications

Applicants should possess:

• Bachelor’s Degree in Marketing, Business Administration, Sales, or a related discipline.
• Professional certification in Sales or Marketing will be an added advantage.

Experience

Applicants should have:

• 3–5 years of experience in Business Development, Corporate Sales, or Account Management.
• Proven track record of achieving sales targets.
• Experience working with corporate and institutional clients.
• Experience in retail, FMCG, appliances, consumer goods, or related industries will be an advantage.

Knowledge & Skills

Technical Competencies

• Business Development
• Corporate Sales
• Lead Generation
• Proposal Writing
• Market Research
• Customer Relationship Management (CRM)
• Sales Forecasting
• Negotiation
• Commercial Awareness
• Presentation Skills
• Sales Reporting

Behavioural Competencies

• Excellent Communication Skills
• Strong Interpersonal Skills
• Customer Focus
• Relationship Building
• Problem Solving
• Initiative and Proactiveness
• Results Orientation
• Time Management
• Professionalism
• Adaptability

Key Performance Indicators (KPIs)

The Business Development Officer will be evaluated on:

• Revenue Generated
• New Business Acquired
• Number of Qualified Leads Generated
• Proposal Conversion Rate
• Customer Retention Rate
• Number of Corporate Accounts Opened
• Sales Target Achievement
• Client Satisfaction
• Partnership Development
• Pipeline Growth