Cabin Services Manager

Job Summary:
Africa World Airlines (AWA) is seeking professional, safety-conscious, and customer-focused individuals to join our team as Cabin Crew. As the face of our airline, you will be responsible for ensuring the safety, security, and comfort of our passengers while delivering exceptional inflight service that reflects our commitment to African hospitality and excellence.

Key Responsibilities:

• Safety & Security: Conduct pre-flight safety checks, demonstrate safety procedures, and ensure all cabin equipment is functioning properly. Manage emergency situations calmly and efficiently according to airline protocols.
• Passenger Service: Provide warm, courteous, and professional service to all passengers, including meal and beverage service, particularly in Business and Economy classes.
• Communication: Communicate effectively with the flight deck crew, ground staff, and fellow cabin crew members to ensure smooth flight operations.
• Conflict Resolution: Handle passenger inquiries, complaints, and special requests (e.g., medical needs, unaccompanied minors) with tact and professionalism.
• Reporting: Complete all required flight documentation, including catering reports, incident reports, and customs/immigration forms accurately.
• Compliance: Adhere strictly to all aviation regulations, company policies, and grooming standards.

Qualifications & Experience:

• Minimum of a Senior High School (SHS) Certificate or Diploma. A degree in Hospitality, Tourism, or a related field is an advantage.
• Prior experience in customer service, hospitality, or aviation is preferred.
• Must be medically and physically fit to perform cabin crew duties, including the ability to lift heavy emergency equipment.
• Must meet airline height and reach requirements (typically able to reach overhead bins and operate emergency exits).
• Excellent written and verbal communication skills in English. Knowledge of additional languages (e.g., French, local dialects) is a plus.
• Must pass a rigorous background check and medical examination.
• Must be willing to work flexible hours, including nights, weekends, and holidays.

Key Skills & Attributes:

• Strong commitment to safety and security.
• Exceptional interpersonal and customer service skills.
• Ability to remain calm and decisive under pressure.
• Excellent grooming and professional presentation.
• Team player with a positive attitude and adaptability.
• Cultural awareness and sensitivity.