Job Summary:
Act as the first point of contact for guests, providing exceptional customer service during check-in, check-out, and throughout their stay.
Key Responsibilities:
- Welcome guests, handle check-in/check-out procedures efficiently.
- Manage reservations, room assignments, and billing via the Property Management System (PMS).
- Address guest inquiries, requests, and complaints professionally.
- Coordinate with housekeeping and maintenance for room readiness.
- Handle cash and credit transactions accurately.
Qualifications & Experience:
- Diploma or Degree in Hospitality Management or related field.
- 2+ years of front desk experience in a hotel/resort.
- Proficiency in hotel booking software (e.g., Opera).
- Excellent communication, grooming, and interpersonal skills.
Salary
Competitive
Monthly based
Location
Ghana
Job Overview
Location
Ghana