Job Overview
We are hiring a customer-focused Call Center Representative for our Kumasi warehouse. You will manage inbound and outbound calls from our Kumasi branches, specifically handling concerns related to inventory received and requests made.
Key Responsibilities
- Answer calls from Kumasi branches promptly, providing information on inventory receipts, request fulfillment, stock availability, and delivery status.
- Process complaints about inventory discrepancies, returns, and unfulfilled requests.
- Escalate complex inventory issues to warehouse supervisors or relevant departments for resolution.
- Generate daily reports on call volume, complaint resolution rates, and Kumasi branch inventory queries.
Qualifications
- Bachelor's Degree or HND in Business Administration, Management studies or related field.
- 1–2 years of call center or customer service experience.
- Excellent verbal communication in English and Twi; proficiency in MS Office.
- Strong problem-solving skills, patience, and ability to handle high call volumes.
Salary
Competitive
Monthly based
Location
Tanoso, Ahafo Region, Ghana
Job Overview
Location
Tanoso, Ahafo Region, Ghana