Job Description
We are seeking a results-driven and experienced Collection Team Leader to lead and supervise the collections team, improve debt recovery performance, and ensure timely customer repayments. The successful candidate will be responsible for monitoring overdue accounts, developing effective recovery strategies, coaching collection officers, and ensuring that collection targets are achieved.
Key Responsibilities
* Lead, supervise, and motivate the collections team to meet daily and monthly recovery targets.
* Monitor customer accounts and ensure timely follow-up on overdue payments.
* Assign accounts to collection officers and evaluate their performance.
* Handle difficult and escalated customer repayment cases professionally.
* Develop strategies to improve repayment rates and reduce overdue accounts.
* Monitor collection calls, follow-ups, and daily recovery activities.
* Prepare regular collection reports and maintain accurate customer payment records.
* Identify high-risk and delinquent accounts and recommend appropriate action.
* Train and coach collection officers to improve productivity.
* Collaborate with Customer Service, Finance, and other departments to resolve account issues.
* Ensure all customer interactions are handled professionally and respectfully.
Requirements and Qualifications
* Diploma or bachelor’s degree in business administration, Finance, Marketing, Management, or a related field.
* 2–4 years of experience in collections, debt recovery, loan recovery, BNPL, microfinance, or a related field.
* Previous experience supervising or leading a collections team.
* Strong knowledge of debt recovery and collection techniques.
* Excellent communication, negotiation, and leadership skills.
* Ability to handle difficult customer situations professionally.
* Strong problem-solving skills and a target-oriented mindset.
* Good knowledge of Microsoft Excel and reporting.
* Ability to work under pressure and meet strict recovery targets.
* Experience with digital lending, mobile money, or BNPL platforms will be an added advantage.
Salary
Competitive
Monthly based
Location
Tema, Greater Accra Region, Ghana
Tema, Greater Accra Region, Ghana